If you need to reset your password, enter your email/username at the sign-in screen, then click SIGN IN. On the next screen, click FORGOT PASSWORD?. Enter your email, then click Next. You will then receive an email to finish resetting your password. 

If you have further questions, reach out to CSR or Support. 

To view cameras on your phone, access 360iQ via iOS or Android app. 

Great news! With 360iQ’s Cloud Archive feature, you do not need a flash drive to back up your footage, Instead, simply save the video to the cloud and share the link with others via email.

To submit a ticket to Support in the 360iQ app, choose the Support tile on the Home screen and select Contact form to submit a ticket. You can also select Contact support for a list of support phone numbers to speak to a support agent or email the Support team at support@dtiq.com. 

Yes, we offer two cloud video solutions, depending on the subscription model you choose. Our cloud solutions include: 

• Cloud Archive: Event-based cloud storage. 
• Off-Site Storage: Stream camera footage directly to the cloud. 

Yes, our solution is cloud-managed. This means that all updates, changes, and adjustments are made centrally and are available to all users almost immediately. 

The duration of the installation depends on the amount and type of equipment being installed. For installation, we estimate about 1 hour per indoor camera, 2 hours per outdoor camera, 3-4 hours for a Network Video Recorder (NVR), 1.5 hours for a Public View Monitor (PVM), and 2 hours per audio kit.

Our system is camera agnostic and is compatible with most modern IP/analog cameras. For more specific information about camera compatibility, please contact one of our sales engineers at salesengineer@dtiq.com. 

Yes, our service is compatible with macOS and works on all modern web browsers, including Chrome, Firefox, Safari, and Microsoft Edge. 

For video analytics, a minimum of 5 mbps upload/download is required for up to 8 cameras. For non-video analytics with more than 8 cameras, a minimum of 2 mbps upload/download is required. You can check your network’s bandwidth for free by using this Speedtest. 

To save your video to the Cloud Archive, take the following steps: 

1. Navigate to the Cloud Archive (RISA) tile via the Quick Bar or Home Screen, then click Cloud Archive.
2. Click the +New Cloud Archive button at the top right of your screen. A modal will pop up. 
3. Choose your Location and click Next. 
4. Select your export Format (MP4 or DTiQ Video File) and click Next. 
5. Select the cameras for which you want to create the Cloud Archive, then click Next. 
6. Select your desired time range and click Next to move on to the final step. 
7. Fill out the Request details (e.g. Name and Description) and toggle Make request private and Share when completed on or off as needed. 

Our system can simultaneously display up to 12 cameras. 

Our system can support a maximum of 40 cameras. To add more cameras, please reach out to a sales engineer at salesengineer@dtiq.com. 

The system should be fully functional after the installation has passed the final quality checks. Once installation is complete, you can view the system. 

Note: Your system might not be fully functional regarding POS overlay and other software features. Log-in info and app download required.  

First, check your locations by accessing the Video tile. While viewing your locations, data and video icons (as shown below) will appear red if offline and green if online. If systems appear offline, submit a ticket to Support. 

Yes, you can set access restrictions to control who can access the system. If you wish to restrict access to only while on location, access/restrictions can be set to ensure access is limited to on-premises-only viewing (must be physically onsite to access). 

To save a camera view, click the floppy disk icon in the bottom right corner. 

To toggle between SD and HD, you can either click the SD/HD icon in the top right of the video or flip the blue SD/HD toggle at the bottom of the screen. 

 Note: Your video is always recorded in both HD and SD. 

To zoom into/out of a camera view, select your preferred camera view, then click the Video Manipulation icon in the bottom right corner of the screen. You can now use your mouse’s scroll wheel to zoom in and out, or if you are on a touchpad or mobile device, pinch to zoom in/out. 

In any camera view, click the calendar icon in the lower right-hand corner to jump to a different time, day, or date within that camera view. 

To fast forward or rewind a video, click the left arrow (rewind) or right arrow (fast forward) located in the bottom left corner of the page. Click the arrow once to move forward at 2x speed, twice for 4x speed, thrice for 8x speed, and a fourth time for 16x speed. 

When viewing a video, to take a snapshot, click the camera icon in the lower right-hand corner of your screen. If you are taking the snapshot using the web app, the image will go to your Downloads folder. On mobile, the snapshot will be saved to your camera roll. 

While viewing a video, to start a quick recording, click the circle icon (record) in the lower left corner of the page. 

Once an installation passes the final QC, it goes to our LP team, where they check the location and start the audits. However, the auditors schedule their audits on a month-to-month basis. If your installation passed final quality checks mid-month, that may auto-generate and prorate only one or two audits for that location. The following month, the full amount will be. 

To choose your audit questions, please email lpadmin@dtiq.com or csr@dtiq.com.