The duration of the install depends on the amount of equipment being installed. We estimate about 1hr per indoor camera, 2hrs per outdoor camera, 3-4hrs for NVR, 1.5hrs for PVM, and 2hrs per audio kit.

The system should be fully functional after install has passed the final quality checks. The system should be viewable after installation is complete. Note, your system might not be fully functional with regard to POS overlay and other software features. Log-in info and app download required. 

Once an install passes the final QC it goes to our LP team where they check on the location and start the audits. However, the auditors schedule their audits on a month-to-month basis. If your installation passed final quality checks mid-month that may auto-generate and prorate only one or two audits for that location but will schedule the full amount the following month.

Support or CSR should be able to reset the password.

Support or CSR can pull footage and assist with this. There are a few steps required. They can also teach a customer how to do this during training.

When you are looking at your locations (accessible through the video tile) data and video icons (as shown below) will appear red if offline and green if online. Submit a ticket to support if systems appear offline.

 

Choose the support tile on the home screen and select contact form to submit a ticket. Or select contact support for a list of support phone numbers to speak to a support agent.

Click the floppy disk icon in the bottom right corner to save your camera views.

 

Click the HD or SD icon in the top right of the video. *Note, your video is always recording in both HD and SD.

Click Video Manipulation

Mouse wheel in/out where the cursor is pointed

Pinch and zoom on touchpad /mobile device

In any camera view click the calendar icon in the lower right-hand corner to be able to jump to a different time, day, or date within that camera view.

 

To fast forward or rewind a video click the left or right arrows located in the bottom left corner of the page.

 

To take a snap shot of a video click the camera icon in the lower right-hand corner when viewing a video.

 

To start a quick recording click the circle icon (record) in the lower left of the page.

 

Watch the video below on how to save your video.

 

 

 

To choose your audit questions please email lpi@dtiq.com

Download mobile app from google play/apple app store.